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INTERNATIONAL DELIVERY INFORMATION
Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.
We do not accept orders for certain address types –please read our delivery restrictions before placing an order.
After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are despatched using a 24-hour service to most oberseas.
For international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product and the destination address.
DOMESTIC DELIVERY IN JAPAN
PUNCTUALITY OF SERVICE
Please note that we are unable to guarantee the punctuality of service provided by our delivery agents,
DAMAGED PARCELS
We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage or likage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.
In the case of insured delivery, damage and liquid leakage during shipping will be covered by the insurance amount.
details about shipping insurance>>
DELIVERY ADDRESSES
We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.
We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf.
DELIVERY RESTRICTIONS
Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address.
Due to differing rules imposed by couriers, aviation authorities and local legislative bodies regarding the national and international shipment of alcohol, please note that the following restrictions apply to our deliveries to the below territories:
British Forces Post Office (BFPO)
Channel Islands, Highlands & Islands of Scotland, Isle of Man, Isle of Scilly and Northern Ireland
Order must not exceed 10 litres of liquid.
We are unable to deliver your order outside mainland Spain.
Taiwan
Order must not exceed 5 litres of liquid.
USA
When your order include alcohol,we can ship only by Boat.
If there is no alcohol(for example:only glass) we ship DHL same as boat shipping cost.
We are unable to deliver your order to:
US Military Bases
Hawaii
